Tag Archives: customer support

Customer Support in action

Customer Support in action

Posted on 27. Aug, 2009 by Rich Lazzara.

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My brother, Tony Lazzara, is VP of our customer support team and the following is a report he did after a recent trip to help an owner.
I received a call at 330pm on Tuesday August 18th from a captain on one of our LSX model vessels. He informed us that he “struck” [...]

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Dick Lazzara goes to Bahamas for Customer Support – Video #3

Dick Lazzara goes to Bahamas for Customer Support – Video #3

Posted on 20. Aug, 2009 by Rich Lazzara.

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So, I’m back with another video. What started out as an answer to a rumor has turned into a good way to have a conversation with all of you out there. I think I will make a regular program out of this video. Anyways, this week you’ll here about the podcast interview I [...]

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